HOW TO TROUBLESHOOT COMPUTER PROBLEMS

GENERAL COMPUTER PROBLEMS TROUBLESHOOTING FLOW-DIAGRAM

GENERAL COMPUTER PROBLEMS TROUBLESHOOTING

 

Problem with computer: Cannot boot to Windows; Windows is loaded but not responding; BSOD (Blue Screen of Death); Mail is not Responding; Mouse frequently freezes; Other problem; Click here to add your specific problem to this chart

  1. Check BIOS Settings. Reset BIOS to defaults. Problem found and solved? IF YES, GO TO STEP 28

  2. Is your operating system Windows? IF NO, GO TO STEP 4

  3. Can you boot to Windows? IF YES, GO TO STEP 6

  4. Install HDD Regenerator on any other computer with Windows operating system.

  5. Create HDD Regenerator Bootable Regenerating Flash or CD/DVD. GO TO STEP 7

  6. Install HDD Regenerator on your computer.

  7. Use HDD Regenerator to detect hard drive problems on your computer.

  8. Hard drive problems found? IF NO, GO TO STEP 10

  9. Use HDD Regenerator to fix the problem. GO TO STEP 28

  10. Was a new hardware installed? IF NO, GO TO STEP 12

  11. Remove the hardware. Problem solved? IF YES, GO TO STEP 28

  12. Can you boot to Windows? IF YES, GO TO STEP 15

  13. Boot to Safe Mode Successful? IF YES, GO TO STEP 15

  14. Boot to Last Known Good Configuration Successful? IF NO, GO TO STEP 26

  15. Was new software, service or update installed? IF NO, GO TO STEP 17

  16. Uninstall the software, service or update. Problem solved? IF YES, GO TO STEP 28

  17. Was new device driver installed? IF NO, GO TO STEP 19

  18. Uninstall the device driver. Problem solved? IF YES, GO TO STEP 28

  19. Download and install latest updates from Microsoft. Problem solved? IF YES, GO TO STEP 28

  20. Does Device Manager indicate a problem with a device? IF NO, GO TO STEP 22

  21. Reinstall device driver or remove the device. GO TO STEP 23

  22. Enable Boot Logging.

  23. Problem found and solved? IF YES, GO TO STEP 28

  24. Install antivitus program with latest updates and check computer for viruses. Virus Found? IF NO, GO TO STEP 26

  25. Virus Cured? IF YES, GO TO STEP 28

  26. Clean reinstallation of Windows solved the problem? IF YES, GO TO STEP 28

  27. Service Center may help.

  28. Enjoy!

HOW TO TROUBLESHOOT COMPUTER PROBLEMS